UPDATE: June 1st, 2020
Dear Patients and Families,
Two days before your appointment look for an email or text message with a link to a supplemental wellness form asking about the patient’s health. We need to know if they have had any fevers or illnesses over the past few weeks. These forms will be easily found and filled out on our website. (Click here for the form) They will need to be completed prior to seeing the patient. We will also remind you to make sure the patient wears a mask to their appointment.
Day of Appointment
To allow for proper social distancing, we are using a “Virtual Waiting Room.” What that means is that on the day of your appointment, we will ask you to wait in your car and text the office that you have arrived. We will then text back to confirm your arrival, and once a treatment room is available, we will contact you to ask the patient to come into the office. At this time, we ask that only the patient come into the office for the appointment. The only exception will be for very young patients, and only one parent or caregiver may accompany them. Once again, we need to minimize the number of people in the office to allow for proper social distancing.
Our patient wellness coordinator will greet the patient at the front door, and then direct them first to the hand sanitizer station. After sanitizing their hands, the assistant will take the patient’s temperature with a no-contact infrared thermometer. If a patient has a fever of 100 degrees or above, we will ask them to reschedule to a later time. Assuming there is no fever, we will then guide the patient to their treatment room for their appointment.
Precautions we are taking
I would like to now highlight some of the additional precautions we are taking to protect our patients and staff. We have installed sneeze guards at the front desk, like what we have gotten used to seeing at the grocery store. Our goal is to minimize any interaction at the front desk, but in case someone would like to speak with one of our friendly front desk staff, we have placed markers on the floor at 6 feet intervals to remind you to properly social distance.
We have also installed high filtration filters in the HVAC system, and will also be wiping down common surfaces regularly with virucidal wipes. To ensure disinfection of the hard-to-reach areas, we have also implemented HOCL fogger system which will be operated on a regular basis.
At Yang Orthodontics, we have always followed OSHA and CDC guidelines regarding Universal Precautions. Our sterilizers are monitored continuously, and any instrument that will be used for your appointment has been sterilized to the highest standards. We follow the activities of OSHA and the CDC so that we are up to date with any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations.
We are happy to answer any questions you may have about the steps we are taking to keep our patients and staff safe in our practice.
On behalf of Dr. Yang and our entire staff, we look forward to welcoming you back to our office very soon!